UPDATE ON OUR PHONE ISSUE

Our phones line were disrupted by an oversized load cutting the line in the area. The original expected wait time for repair was 1 day and they hoped to have the phones back today.

The new estimation of repair is Monday, March 1st.

Please use the following information to contact us during this phone outage:

Email: sales@acculock.com

E-Fax: 800-291-3592

For Kaba, ilco, Tesa, Onity, Miwa and Nexus Support:

Ed: 817.692.1713 | John: 817.718.0530

ALS1 SUPPORT ONLY:

Christian: 817.807.0367

You can still place orders online with no issues.

ORDER NOW!

Start My Repair Order

Step 1 of 3

- Repair Instructions
  
  The following Repair Authorization must be included with any items sent to AccuLock, Inc. for repair. Repairs may be delayed if applicable paperwork is not received with materials.
  
  Repairs requiring Next Day Air return service must be sent to AccuLock, Inc. by UPS or FedEx with delivery guaranteed by 10:30am Eastern Time. Any items received after the required time may be delayed one or more business days.
  
  Front desk equipment repairs (key encoders, portable programmers, etc.) may require a minimum turnaround of 24-48 hours. This is to ensure comprehensive diagnostics, testing, and repairs of material.
  
  Any material sent to AccuLock, Inc. must be packaged with appropriate packing material to ensure items are not damaged during shipping prior to delivery.
  
  All repairs must be addressed as follows:
  
  AccuLock, Inc.
  ATTN: Repair Department
  9901 S. Interstate 35 W.
  Grandview, TX. 76050
  
  Please contact AccuLock, Inc. if you have any questions before sending material for repair.
- I have read and understand the instructions above.*
  - ACCEPT

- Contact Information
- Date*
  Date Format: MM slash DD slash YYYY
- Contact Name*
- Phone
- Property Name*
- Address*
  Street Address Address Line 2 City State ZIP Code
- Email*

- Shipping / Product Information
- What shipping service will you use to ship to us?*
- Item 1
- Quantity*
- Item Description*
- Issue*
- Item 2
- Quantity
- Item Description
- Issue
- Item 3
- Quantity
- Item Description
- Issue
- Item 4
- Quantity
- Item Description
- Issue
- Any additional Information we need to know?
- As soon as our technicians have evaluated your repair, we will contact you again.
  
  Processing Time for General Repairs:
  Returned via UPS Ground: Approximately 2 business days from the date of this email
  Returned via UPS Next Day Air: Processed as quickly as possible
- I agree*
  - Any material processed by AccuLock, Inc. for repair is subject to a $25 fee per item if property declines completion of repairs. AccuLock, Inc. reserves the right to assess this fee in the event repairs cannot be completed.
- Status
  ONLY VISIBLE TO REPAIR STAFF
- Staff Notes

Hotel Name
Email
Hotel City
Rating
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AccuLock System One Lock

AccuLock System One Cylindrical Lock

ALS1 Lock Case

System One RFID Custom Key Cards

AccuLock System One Battery Holder Tray

AccuLock System One Door Control Unit

AccuLock System One Face Plate

AccuLock System One Generic RFID Key Cards

AccuLock System One Guestroom Lock Inside Escutcheon Only

AccuLock System One Key Fobs

AccuLock System One Lock Control Board – Mainboard;

AccuLock System One Lockset Mounting AllenTool

AccuLock System One Magnetic Tool

AccuLock System One Programming Port Board

AccuLock System One Weather Gasket For Lockset (Foam)

AccuLock System One Wrist Band

ALS1 FACE PLATE SCREW

ALS1 Front Escutcheon for PBI (Panic Bar Interface)

ALS1 GRL (Guest Room Lock) Handle Direction Plate

ALS1 GRL (Guest Room Lock) Handle Nut

ALS1 GRL (Guest Room Lock) Handle Nut Lock

ALS1 GRL (Guest Room Lock) Handle Ring

ALS1 GRL (Guest Room Lock) Handle Spring

ALS1 Magnetized Lock Cover Medallion

ALS1 Mounted Sample

ALS1 Panic Bar

ALS1 Panic Bar Interface Kit

ALS1 PBI (Panic Bar Interface) HANDLE DIRECTION PLATE

ALS1 PBI (Panic Bar Interface) Handle Spring

ALS1 PBI Battery Cable

ALS1 PBI Battery Holder

Key Card Envelope

UPDATE ON OUR PHONE ISSUE

Step 1 of 3

Contact Information

Shipping / Product Information

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Item 3

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