Onity/ Access Controls

Repair Instructions

The following Repair Authorization must be included with any items sent to AccuLock, Inc. for repair. Repairs may be delayed if applicable paperwork is not received with materials.

Repairs requiring Next Day Air return service must be sent to AccuLock, Inc. by UPS or FedEx with delivery guaranteed by 10:30am Eastern Time. Any items received after the required time may be delayed one or more business days.

Front desk equipment repairs (key encoders, portable programmers, etc.) may require a minimum turnaround of 24-48 hours. This is to ensure comprehensive diagnostics, testing, and repairs of material.

Any material sent to AccuLock, Inc. must be packaged with appropriate packing material to ensure items are not damaged during shipping prior to delivery.

All repairs must be addressed as follows:

AccuLock, Inc.
ATTN: Repair Department
9901 S. Interstate 35 W.
Grandview, TX. 76050

Please contact AccuLock, Inc. if you have any questions before sending material for repair.

As soon as our technicians have evaluated your repair, we will contact you again.

Processing Time for General Repairs:
Returned via UPS Ground: Approximately 2 business days from the date of this email
Returned via UPS Next Day Air: Processed as quickly as possible